List of statuses for users in User Management

What each user status means and how to know if you need to take action.

As users go through the onboarding and other processes, their status will update to show where they are. Here's what each status means and whether any action is needed on your part.

⏳ Pending

Who does it apply to?

• ahead ID users
• Entra ID users who have been enabled for ahead login (and are now considered ahead ID users)

When does it appear?

• An onboarding email invitation has been sent to an ahead ID user.
• An Entra ID user has been given access to ahead login and invited to sign in with this new method.

What does it mean for you?

• ✅ Everything is ready. In most cases, no action is needed, just wait for the user to check their email.
• 🤔 If the user stays in this status for too long, you may want to:
  • Make sure their email address is correct.
  • Remind them to check their inbox.
  • Resend the invitation

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❌ Failed 

Who does it apply to?

• ahead ID users

When does it appear?

• The onboarding invitation couldn’t be delivered to the user's inbox. This might happen if the email address is not present in the user's profile, if the address doesn’t exist or if there was a problem with the email system (outside oh ahead's control).
  • You can see the exact reason why it failed by going to the user's profile, and hover over the 'info' icon inside the banner at the top.
    

What does it mean for you?

• Make sure the email address is correct, then restart the onboarding for the user.

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❗️ Onboarding incomplete

Who does it apply to?

• ahead ID users

When does it appear?

• The user has clicked the link in their onboarding email but hasn’t finished setting their password yet. Normally, users only stay in this status for a few minutes, just long enough to set their password and log in. Once they do, the status will update to ‘Onboarded’.

What does it mean for you?

• ⚠️ If the user stays in this status for too long, it may mean they ran into a problem. Remember, the link in the email only works once. If needed, you can restart the onboarding by sending a new invitation.

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✅ Onboarded

Who does it apply to?

• ahead ID users
• Entra ID users

When does it appear?

• For ahead ID users, the user has set the password and logged in to ahead successfully.
• For Entra ID users, the user has logged in to ahead for the first time through the Microsoft login flow.

What does it mean for you? 

• ✅ This is the end goal most of cases, so no further action is needed.

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ℹ️ Never logged in

Who does it apply to?

• Entra ID users

When does it appear?

• Entra ID users who while having access to ahead have yet not logged in once.

What does it mean for you? 

• ⚠️ If it remains too long in this status, you may want to check if the user needs help getting onboarded to ahead or if the user does not need access to ahead at all.

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➡️ Migrating

Who does it apply to?

• Entra ID users who have been enabled for ahead login (and are now considered ahead ID users)

When does it appear?

• As soon as an Entra ID user is enabled for ahead login.

What does it mean for you? 

• This status is meant to be a temporary step between enabling ahead login and sending the onboarding email. To complete the process, send the onboarding email so the user can set their password and log in with their ahead username.