How to Create and Manage ahead ID Users

For admins who want to create and manage ahead ID users. It explains how to add new users, what information is required, and how to search and filter users once they’re added.

 🧑🏻‍💻 For admins | ✅ Standard feature | ⚙️ Requires activation (self-service)

In ahead’s User Management area, ahead ID users won’t appear automatically, they need to be manually created. Each user must have a unique username and at least one contact method to receive login credentials. This article covers the full process of creating users and how to manage them effectively using filters and the user list.

How to create an ahead ID user

1. Go to the User Management area, Users tab

2. Click on 'Add User'

• • This opens the user creation form.

3. Fill out the required fields

• • Username – Must be unique within your intranet. This is required.

  • Groups – Add the user to the appropriate group or groups.

  • Display name – How the user will appear across ahead.

  • Email address so the user can receive their login credentials.

4. Optional: Add more user details
The user form is organized into several sections:

• • Main Info – username, first name, last name

  • Contact – email, phone number(s)

  • Employee Details – company, department, job title, employee ID, office location

  • Personal Details – home address and other optional info

5. Save the user

• • After saving, the new user will appear in the Users List with the Created status

6. Next step: Onboard the user

• • Once the user is created, you can send them an email invitation to join and onboard to the intranet.
    👉 Learn here how to send onboarding invitations by email

Editing and managing existing users

You can always update or add more information to a user's profile.

• In the Users List, click the “Edit” action next to any user.

• You’ll be able to update any section of the form.

• Once you press “Save” changes will appear in the list.

💡 Tip: This makes it easy to start with just the required info and fill in more details later.

Finding and filtering Users

As your user base grows, the filter bar and search make it easy to manage and locate users.

Here's how it works:

• Search by name
  Use the search bar at the top to find users by their display name or username. 
  Search also works with other properties:

  • City
  • Department
  • Job title
  • Office location

• Default filters by status and user role

  • Users by status (e.g. created, onboarded)

  • Users by role (e.g. Admins, Editors)

• Advanced filters
  You can also filter by any field filled out in the user form:

  • Department

  • Office location

  • Job title

  • Employee ID

  • Company, etc.

💡 Tip: This is especially useful for segmenting users by team, location, or function — great for internal audits or role management.

Creating ahead ID users is simple but powerful. Just be sure to provide a unique username and the email address. With the flexible user form, you can customize user profiles with as much detail as you need. And with advanced filters and search, managing even large user bases is quick and efficient.