How to manage and review reported content?

Discover the steps content moderators take when reviewing reported comments to maintain a safe and respectful online environment.

 🧑🏻‍💻 For admins   |    ✅ Standard feature                   

Introduction

In this article, we'll provide insights into how our content moderation team reviews reported comments, ensuring that our platform remains a safe and respectful space for all users. Content moderators play a crucial role in maintaining community standards and addressing user concerns. 

Review reported comments, story posts, and community posts

Step 1: Access the reporting queue/interface:

Content moderators have access to a reporting queue that contains all reported comments. 

Step 2: Review the reported comment

Moderation team will find all reported content under open requests. Moderators review reported content by clicking button ‘Review’.

Step 3: Determine appropriate action

The action opens modal with details of reported content. Depending on the severity and nature of the violation, moderators decide on an appropriate course of action - this can be by either allowing or deleting the reported content.

Content moderators can optionally leave a comment explaining the reason for their decision.

Step 4: Review is closed

Once reported content is reviewed it is moved to closed requests. Closed request is stored for 6 months (after this period the request is automatically deleted).

By following these steps, the content moderation team plays an important role in maintaining a respectful and secure community. This helps create a positive experience for all users.